COVID Money-back guarantee

  • If you are not allowed to leave your home because of a Corona regulation, or you are not allowed to enter Austria
  • There is a travel warning for Tyrol
  • There are border closings to Tyrol
  • There is an official quarantine order or mandatory quarantine for those returning from Tyrol
  • You or one of your family members is Covid-19 positive or a Contact-1 person (presentation of a positive test / official notification required)

 

Otherwise the following cancellation conditions apply:

Cancellation costs are incurred if you withdraw from a fixed booking

Cancellation costs in % of the booked rate

  • within 60days before arrival 30%
  • within 28 days before arrival 60%
  • within 7 days before arrival 90%
  • If booked with a non refundable rate (NR) 100%

 

Furthermore the general terms and conditions apply.

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Change an existing reservation

If you have a change request for an existing reservation, eg the travel time or number of people changes, then please send us an e-mail with your reservation number and change requests.

We will arrange everything for you and send everything back accordingly.