Cancellation

Due to the Covid situation, we offer EUR 0,- cancellation costs for the following points:

If you are not allowed to leave your home because of a Corona regulation, or you are not allowed to enter Austria
There is a travel warning for Tyrol
There are border closings to Tyrol
There is an official quarantine order or mandatory quarantine for those returning from Tyrol
You or one of your family members is Covid-19 positive or a Contact-1 person (presentation of a positive test / official notification required)

Otherwise the following cancellation conditions apply:

Cancellation policy in % of the booked rate

within 7 days before arrival 90%
within 28 days before arrival 60%
within 60 days before arrival 30%

The general terms and conditions for the Austrian hotel industry in the currently valid version apply.

Change an existing reservation

If you have a change request for an existing reservation, eg the travel time or number of people changes, then please send us an e-mail with your reservation number and change requests.

We will arrange everything for you and send everything back accordingly.