Due to the Covid situation, we offer EUR 0,- cancellation costs for the following points:

  • If you are not allowed to leave your home because of a Corona regulation, or you are not allowed to enter Austria
  • There is a travel warning for Tyrol
  • There are border closings to Tyrol
  • There is an official quarantine order or mandatory quarantine for those returning from Tyrol
  • You or one of your family members is Covid-19 positive or a Contact-1 person (presentation of a positive test / official notification required)


Otherwise the following cancellation conditions apply:

Cancellation policy in % of the booked rate

  • within 7 days before arrival 90%
  • within 28 days before arrival 60%
  • within 60 days before arrival 30%


The general terms and conditions for the Austrian hotel industry in the currently valid version apply.

Download valid version

Change an existing reservation

If you have a change request for an existing reservation, eg the travel time or number of people changes, then please send us an e-mail with your reservation number and change requests.

We will arrange everything for you and send everything back accordingly.